Return & Exchanges

Jude and Jo Jo Return & Exchange Policy

 

Our Guarantee of Quality

Jude and Jo Jo is committed to delivering exceptional quality in every piece of apparel and accessory we offer. If your purchase doesn’t meet your expectations at any time for any reason, we invite you to return it for a refund or exchange.

 

Returns & Exchanges Overview

• Initiating a Return or Exchange: If you wish to return or exchange an item, please visit our website, locate your order, and click on "Start a Return" to begin the process. We’ve made our return instructions easy to follow for your convenience.

 

Detailed Return & Exchange Policy

• Time Frame: You have 30 days from the original purchase date to return items for an exchange or refund.

• Condition Requirement: Items must be returned in their original condition, unworn and with all tags attached.

• How to Return:

  • Packing Slip: Please indicate the reason for your return on the packing slip included with your purchase.

  • Prepaid Label: Use the prepaid return label attached to your invoice for easy shipping back to us. This label does not require any out-of-pocket cost or additional insurance.

• Return Shipping Fee: A fee of $7.95 will be deducted from your refund when you use the prepaid label for standard returns. For oversized items, a fee of $12.95 applies. Shipping fees for exchanges of the same item (different size or color) are waived. Shipping fees for exchanges of different items will be applied.

• Direct Return Address: If you prefer not to use the prepaid label or are returning from outside the contiguous 48 states or have an APO/FPO address, please send your return to:

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• We recommend using a trackable shipping method for your protection.

• Refund Processing: The purchase amount will be credited back to your original method of payment. Refunds are processed upon receipt and inspection of the returned item(s) and will appear on your billing statement within one billing cycle.

 

Contact Information for Returns & Exchanges

Should you have any questions or need assistance with your return or exchange, please do not hesitate to reach out to us. Our customer service team is here to support you.

• Email: customercare@judeandjojo.com

• Phone: (971) 260-0310

• Live Chat: Available on our website

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At Jude and Jo Jo, your satisfaction is our priority. We strive to make your return and exchange process as smooth and hassle-free as possible. Thank you for choosing Jude and Jo Jo.

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